Terms of Service

Terms of Service

Effective Date: July 30, 2026

Business Name: Premier Chiropractic, operated by PREMIER CHIROPRACTIC (“Premier Chiropractic,” “Premier,” “we,” “us,” or “our”)

These Terms of Service apply to Premier Chiropractic’s Spring Hill and Columbia websites, associated landing pages, online forms, scheduling tools, communication systems, and related online services.

1. Acceptance of Terms

By accessing or using a Premier Chiropractic website, submitting a form, requesting information, scheduling or requesting an appointment, subscribing to communications, interacting with an advertisement, or otherwise using our online services, you agree to these Terms of Service.

If you do not agree to these Terms, do not use our websites or online services.

These Terms govern website use and online interactions. Separate patient documents may apply when you seek or receive care, including:

  • Intake forms;
  • Informed-consent documents;
  • Treatment agreements;
  • Care plans;
  • Financial policies;
  • Insurance documents;
  • Payment agreements;
  • Cancellation and rescheduling policies;
  • Notices of Privacy Practices; and
  • Other clinical or administrative policies.

If a separate written patient agreement directly conflicts with these Terms regarding treatment, payment, scheduling, or patient care, the more specific patient agreement will generally control.

2. Informational Purposes Only

Information provided through Premier Chiropractic websites is intended for general informational, educational, and promotional purposes.

Website content is not a substitute for an individualized examination, professional diagnosis, treatment recommendation, or consultation with a qualified healthcare provider.

Do not disregard professional medical advice or delay seeking care because of information viewed on a Premier Chiropractic website.

3. No Medical Emergency Use

Premier Chiropractic websites, forms, emails, and text-message systems are not intended for emergency communication.

If you believe you are experiencing a medical emergency:

  • Call 911;
  • Go to the nearest emergency department; or
  • Contact an appropriate emergency medical provider.

Premier Chiropractic cannot guarantee that website forms, emails, voicemail messages, or text messages will be reviewed immediately.

4. No Provider-Patient Relationship Through Website Use

Viewing a Premier Chiropractic website, submitting an online form, requesting an appointment, communicating by text or email, or interacting with website content does not by itself establish a doctor-patient or provider-patient relationship.

A provider-patient relationship is established only after Premier Chiropractic has accepted you as a patient and completed any appropriate consultation, examination, evaluation, consent, and clinical documentation.

Submitting an appointment request does not require Premier Chiropractic to accept you as a patient or provide a particular service.

5. Chiropractic Services and Results

Premier Chiropractic may provide chiropractic examinations, chiropractic adjustments, neurological or musculoskeletal evaluations, digital X-rays when clinically appropriate, family chiropractic care, pediatric care, pregnancy-related chiropractic care, wellness services, and other services permitted by applicable law.

Not every service is appropriate for every individual.

Service availability may depend on:

  • Provider availability;
  • Appointment availability;
  • The patient’s age;
  • Health history;
  • Symptoms;
  • Pregnancy status;
  • Medications;
  • Previous injuries or treatments;
  • Examination findings;
  • Contraindications;
  • Clinical appropriateness;
  • Equipment availability;
  • Insurance requirements; and
  • Professional judgment.

Premier Chiropractic and its providers reserve the right to decline, postpone, modify, or discontinue a service when they determine that the service is not appropriate, clinically indicated, safe, lawful, or consistent with professional standards.

Individual Results Vary

Responses to chiropractic care and other services vary from person to person.

Premier Chiropractic does not guarantee:

  • Pain relief;
  • Symptom resolution;
  • Improved mobility;
  • Improved sleep or energy;
  • A particular neurological or musculoskeletal outcome;
  • Prevention of future symptoms;
  • A particular number of visits;
  • A specific treatment response;
  • A complication-free result; or
  • Any other specific clinical or wellness outcome.

Testimonials, reviews, success stories, service descriptions, educational content, and patient experiences describe individual experiences and do not guarantee that another patient will receive the same or similar results.

6. Appointments and Online Scheduling

Premier Chiropractic may provide online scheduling, appointment requests, telephone scheduling, app-based scheduling, third-party scheduling tools, or other booking options.

Submitting an appointment request does not guarantee:

  • Appointment acceptance;
  • A particular date or time;
  • A particular provider;
  • A particular service;
  • Insurance coverage;
  • Treatment eligibility; or
  • A specific result.

An appointment is not final until confirmed through Premier Chiropractic’s applicable scheduling process.

Premier Chiropractic may reschedule, modify, or cancel appointments because of provider availability, staffing, emergencies, office closures, weather, equipment issues, clinical concerns, or other operational circumstances.

Certain services may require an examination, X-rays, screening, consent forms, financial arrangements, insurance verification, or provider authorization before care is provided.

7. Rescheduling, Cancellations, and Failed Appointments

Appointments are subject to Premier Chiropractic’s separate Active Patient Reschedule and Cancellation Policy and any other scheduling terms communicated to you.

Patients may be required to provide advance notice when canceling or rescheduling an appointment. Late cancellations, failed appointments, or no-shows may result in fees, adjustment of care-plan visits, calendar removal, account deactivation, or other consequences described in the applicable policy.

The separate cancellation policy available through the website footer is incorporated into these Terms by reference.

When a location-specific cancellation policy applies, the policy for the location at which the appointment is scheduled will control.

8. Pricing, Insurance, Payments, and Promotions

Prices, promotional offers, new-patient specials, service descriptions, and other financial information displayed on a website are provided for general convenience and may change without notice.

You are responsible for applicable charges associated with:

  • Consultations;
  • Examinations;
  • X-rays;
  • Chiropractic services;
  • Care plans;
  • Products, if offered;
  • Missed appointments;
  • Cancellation fees;
  • Administrative charges;
  • Insurance deductibles;
  • Copayments;
  • Coinsurance;
  • Non-covered services; and
  • Other agreed-upon amounts.

Insurance

Statements that Premier Chiropractic accepts or works with a particular insurer do not guarantee that:

  • A particular service is covered;
  • A provider is in network for your specific plan;
  • Your insurer will authorize treatment;
  • Your insurer will pay a claim;
  • A quoted benefits estimate is accurate; or
  • You will have no out-of-pocket responsibility.

Insurance verification is an estimate based on information available at the time of verification. The patient or responsible party remains responsible for charges not paid by an insurer, subject to applicable law and written financial agreements.

Promotions and Special Offers

Promotions may be subject to:

  • New-patient requirements;
  • Expiration dates;
  • Service limitations;
  • Location restrictions;
  • Provider availability;
  • Insurance-program restrictions;
  • Medicare or other government-program restrictions;
  • Clinical eligibility requirements; and
  • Additional terms displayed with the offer.

Premier Chiropractic may modify, suspend, or discontinue a promotion when permitted by law.

Payments and Refunds

Payments may be processed by a third-party payment processor. Use of a third-party payment tool may be subject to that provider’s terms and privacy policy.

Refunds, credits, prepaid services, care plans, and payment arrangements are governed by the applicable written patient agreement or financial policy. Nothing displayed on the website creates a refund right beyond what is required by law or agreed to in writing.

9. Accurate Information and Patient Responsibilities

You agree to provide accurate, current, and complete information when submitting a form, requesting an appointment, completing intake documentation, seeking care, or communicating with Premier Chiropractic.

You agree to disclose relevant information concerning:

  • Symptoms;
  • Medical history;
  • Previous injuries;
  • Prior treatment;
  • Medications;
  • Allergies;
  • Pregnancy;
  • Surgical history;
  • Existing diagnoses;
  • Insurance coverage; and
  • Other matters reasonably relevant to your care.

Failure to disclose material information may affect treatment eligibility, safety, insurance processing, or outcomes.

You are responsible for asking questions and following instructions provided by your healthcare provider.

10. Communications and SMS/Text Messaging Terms

10.1 SMS Program

By affirmatively opting in to receive SMS messages from Premier Chiropractic, you agree to receive text messages related to your inquiry and your relationship with Premier Chiropractic.

Messages may include:

  • Responses to questions;
  • Information you requested;
  • Appointment confirmations;
  • Appointment reminders;
  • Appointment-related follow-ups;
  • Scheduling or rescheduling information;
  • New-patient instructions;
  • Administrative notices;
  • Billing-related communications;
  • Service-related updates; and
  • Other communications reasonably related to your inquiry or care.

Message frequency varies depending on your inquiry, appointments, communication preferences, and relationship with Premier Chiropractic.

Message and data rates may apply.

10.2 Marketing Messages

Premier Chiropractic may send marketing or promotional text messages only when the applicable consent has been obtained.

Promotional messages may concern:

  • Services;
  • Events;
  • Educational programs;
  • New offerings;
  • Special offers; or
  • Practice announcements.

Consent to receive marketing text messages is not required as a condition of receiving chiropractic services or submitting an appointment request.

Providing a telephone number alone does not constitute consent to receive marketing messages.

10.3 Telephone-Number Authorization

By consenting to receive text messages, you represent that:

  • You are the subscriber or customary user of the telephone number provided;
  • You are authorized to provide consent for that number; and
  • The information you provided is accurate.

You agree to notify Premier Chiropractic if you discontinue use of the number or the number is reassigned.

10.4 Opting Out

You may cancel the SMS service at any time by replying STOP to a Premier Chiropractic text message.

You may also reply STOP to (931) 225-9436.

After sending STOP, you may receive one confirmation message stating that you have been unsubscribed. You will no longer receive messages covered by that opt-out request unless you later provide new consent or re-subscribe through the appropriate process.

You may also communicate a clear request to stop messages through another reasonable method. Requests will be processed in accordance with applicable law and system capabilities.

10.5 Re-Subscribing

After opting out, you may re-subscribe by completing a new consent process or otherwise clearly requesting that messaging resume.

10.6 Help

For assistance with the messaging program, reply HELP or contact Premier Chiropractic at (931) 225-9436.

You may also contact the applicable office directly.

10.7 Carrier and Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery is subject to effective transmission by your wireless provider and communications platforms. Premier Chiropractic does not guarantee that every message will be delivered or received.

Questions concerning your text or data plan should be directed to your wireless provider.

10.8 SMS Privacy

Premier Chiropractic does not sell, rent, or share mobile telephone numbers, SMS consent records, or opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to communications vendors and service providers only as reasonably necessary to deliver messages, operate the program, provide requested services, maintain records, prevent misuse, or comply with legal obligations.

For additional information, review the Privacy Policy available through the website footer.

11. Eligibility and Use by Minors

The websites are intended primarily for adults.

By independently using a Premier Chiropractic website or submitting information, you represent that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

Premier Chiropractic provides care to children and families. A parent or legal guardian may submit information or request an appointment on behalf of a minor.

By submitting information for a minor, you represent that you are the minor’s parent, legal guardian, or otherwise legally authorized to act on the minor’s behalf.

12. User Submissions and Website Conduct

When submitting information through a Premier Chiropractic website, you agree that the information is accurate and that you have the right to provide it.

You may not use the website to:

  • Violate any law;
  • Impersonate another person;
  • Submit false or fraudulent information;
  • Attempt to gain unauthorized access to a system or account;
  • Introduce malware, viruses, or harmful code;
  • Interfere with website operation;
  • Scrape or collect information without authorization;
  • Harass or threaten another person;
  • Infringe intellectual-property or privacy rights;
  • Submit unlawful, abusive, defamatory, misleading, or inappropriate content; or
  • Use website content for an unauthorized commercial purpose.

Do not submit emergency medical information through website forms.

If you submit a testimonial, review, photograph, comment, or other content, you represent that:

  • You have the right to submit it;
  • It is truthful to the best of your knowledge;
  • It does not violate another person’s rights; and
  • Its submission does not violate applicable law.

Premier Chiropractic may use submitted content only as permitted by applicable law and any applicable authorization or consent.

13. Intellectual Property

All website content, including text, graphics, logos, photographs, videos, designs, layouts, icons, trademarks, service descriptions, downloads, and other materials, is owned by Premier Chiropractic or used with authorization and is protected by applicable intellectual-property laws.

You may view website content for personal, noncommercial informational purposes.

Without prior written permission, you may not:

  • Copy;
  • Reproduce;
  • Republish;
  • Modify;
  • Distribute;
  • Sell;
  • License;
  • Display;
  • Transmit;
  • Create derivative works from; or
  • Commercially exploit

any Premier Chiropractic website content.

Premier Chiropractic names, logos, slogans, and branding may not be used in a way that suggests endorsement, affiliation, or authorization without written permission.

14. Third-Party Links, Applications, and Platforms

Premier Chiropractic websites may link to or integrate with third-party:

  • Scheduling platforms;
  • Patient applications;
  • Insurance resources;
  • Payment processors;
  • Social media platforms;
  • Maps;
  • Analytics providers;
  • Advertising platforms;
  • Email providers;
  • SMS providers;
  • Video platforms; and
  • Other services.

Premier Chiropractic does not control these third parties and is not responsible for their:

  • Content;
  • Accuracy;
  • Availability;
  • Security;
  • Data practices;
  • Terms;
  • Policies; or
  • Performance.

Your use of a third-party website, application, or platform is at your own risk and may be governed by separate terms and privacy policies.

15. Website Accuracy and Availability

Premier Chiropractic makes reasonable efforts to provide useful and current information. However, we do not guarantee that every item of website content is complete, accurate, current, or error-free.

The following may change without notice:

  • Office hours;
  • Provider availability;
  • Services;
  • Prices;
  • Promotions;
  • Insurance participation;
  • Appointment availability;
  • Staff information;
  • Treatment descriptions;
  • Website features; and
  • Policies.

Premier Chiropractic may modify, suspend, restrict, or discontinue any website or online feature at any time.

We do not guarantee that the websites will be uninterrupted, secure, error-free, or free of viruses or harmful components.

16. Website Disclaimer

The websites and online services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Premier Chiropractic disclaims warranties concerning the websites, including implied warranties of:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Accuracy;
  • Reliability;
  • Availability; and
  • Security.

No website statement, service description, testimonial, review, image, video, advertisement, or promotional material should be interpreted as a promise or guarantee of a particular healthcare outcome.

Nothing in these Terms limits warranties or rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by law, Premier Chiropractic and its owners, providers, employees, contractors, affiliates, vendors, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to:

  • Website use;
  • Inability to access the website;
  • Reliance on general website information;
  • Online forms;
  • Email or SMS communications;
  • Third-party links;
  • Scheduling tools;
  • Advertising platforms;
  • Unauthorized website access; or
  • Website errors or interruptions.

These limitations apply only to the extent permitted by law and are not intended to waive or limit rights or remedies that cannot legally be waived or limited.

These website limitations do not replace the legal standards applicable to professional healthcare services.

18. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Premier Chiropractic and its owners, providers, employees, contractors, affiliates, vendors, and representatives from claims, liabilities, damages, losses, costs, and expenses arising from:

  • Your misuse of a website;
  • Your violation of these Terms;
  • Your submission of fraudulent or knowingly inaccurate information;
  • Your infringement of another person’s rights;
  • Your unauthorized use of website content; or
  • Unlawful content submitted by you.

This section does not apply where prohibited by law.

19. Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of a Premier Chiropractic website will be brought in an appropriate state or federal court having jurisdiction in Tennessee, unless applicable law requires otherwise.

Nothing in this section changes any separate legal requirements that may govern a patient-care or professional-liability matter.

20. Changes to These Terms

Premier Chiropractic may update these Terms periodically.

Revised Terms will be posted on the applicable website with an updated Effective Date.

Your continued use of a website after revised Terms are posted constitutes acceptance of the updated Terms.

21. Severability and Waiver

If any part of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Premier Chiropractic’s failure to enforce a provision does not waive its right to enforce that provision later.

22. Entire Website Agreement

These Terms, the Privacy Policy, and any policies expressly incorporated by reference constitute the agreement concerning your use of Premier Chiropractic’s websites and online services.

Separate patient, treatment, financial, insurance, consent, and scheduling agreements may also apply and are not replaced by these Terms.

23. Privacy Policy

Premier Chiropractic’s Privacy Policy explains how information collected through the websites and related online services may be collected, used, disclosed, and safeguarded.

The Privacy Policy is available through the website footer and is incorporated into these Terms by reference.

24. Contact Information

Questions regarding these Terms may be directed to:

Premier Chiropractic — Spring Hill

2040 Reserve Blvd, Suite A
Spring Hill, Tennessee 37174
Phone: (615) 653-4541
Email: info@gopremierchiro.com

Premier Chiropractic — Columbia

1412 Trotwood Ave., Suite 88
Columbia, Tennessee 38401
Phone: (931) 548-1580
Email: columbia@gopremierchiro.com

SMS Assistance

Phone: (931) 225-9436